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Test C2010-515: IBM SmartCloud Application Performance Management V7.7 Fundamentals

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Product Description

Exam Code: C2010-515

Exam Name: IBM SmartCloud Application Performance Management V7.7 Fundamentals

Updated : 2014-09-15

Q & A : 50 Q&As

Version: PDF

Product Description

Test information:

Number of questions: 50
Time allowed in minutes: 90
Required passing score: 72%
Languages: English

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Objectives:

Section 1:Product Oveview

Given customer monitoring requirements and IBM SmartCloud Application Performance Management (SCAPM) User Guide list the component products in SCAPM so that the user understands the components available.
With emphasis on performing the following tasks:
Required components of IBM Tivoli Monitoring (ITM) version:
ITM Version 6.2.3 Fix Packs 1-4
ITM Version 6.3
ITM Version 6.3 Fix Pack 1 and 2
IBM Tivoli Composite Application Manager (ITCAM) for Applications:
DB2
WebSphere
HTTP Servers
J2EE
Lotus Domino
Lotus Sametime
PeopleSoft Enterprise Application Domain
PeopleSoft Enterprise Process Scheduler
SAP
SOA
Sybase ASE
Siebel SRM
WebSphere DataPower
WebSphere Message Broker
WebSphere MQ
WebSphere MQ File Transfer Edition
Configuration agent for WebSphere MQ
Oracle Database:
Microsoft SQL Server agent
Microsoft SharePoint Server agent
-Microsoft Cluster Server agent
-Microsoft Active Directory agent
-Microsoft Internet Information Services agent
-Microsoft Exchange Server agent
-Microsoft .NET Framework agent
ITCAM for Transactions Version 7.3 and Version 7.4 agents:
-Application Management Console
-Robotic Response Time
-Web Response Time
-Transaction Collector (only supported with ITCAM for Transactions Version 7.4)
-Transaction Reporter (only supported with ITCAM for Transactions Version 7.4)
ITM agent for UNIX OS
ITM agent for Windows OS
ITM agent for Linux OS
Agents included with IBM Tivoli Monitoring Monitored resources, Operating system agents, including AIX® for System p®
The agents that monitor Power® virtualized environments are included with the base ITM Version 6.2 and later products.
Agents that monitor Power virtualized environments include the following agents:
Hardware Management Console (HMC)
Central Electronic Complex (CEC)
Virtual I/O Server (VIOS)
AIX Premium
The following agentless OS monitors are included with the base ITM Version 6.2.1 product:
Agentless Monitoring for AIX
Agentless Monitoring for HP-UX
Agentless Monitoring for Linux
Agentless Monitoring for Solaris
Agentless Monitoring for Windows
Operating systems, including the following systems:
AIX
HP-UX
i5/OS™
Linux
Sun Solaris
Windows
Other:
IBM Tivoli Universal Agent
ITM Agent Builder
Given knowledge of SCAPM V7.7, describe the components of that portion of APM 7.7 known as IBM Performance Management for Applications and Infrastructure (formerly known as Application Insight 1.2) so that IBM Performance Management for Applications and Infrastructure is understood.
With emphasis on performing the following tasks:
Describe IBM Performance Management for Applications and Infrastructure components.
Monitoring Infrastructure Node
-Principle functions and processes
-Server for the SCAPM UI
-Data Layer
-ITM CURI Data Provider
-Centralized Configuration Server
-OSLC Service Provider Agent
-Service Component Registry
Consumer VMs (monitored systems)
-Principle functions and processes
-Location where monitoring agents are installed
Given knowledge of SCAPM V7.7 and SCAPM V7.7 documentation, describe the agent metric data included in the SCAPM package so that agent metric data is understood.
With emphasis on performing the following tasks:
Describe the agent metric data included in SCAPM V7.7.
Purpose:
-Health and welfare of applications
-Response times of applications
-Transactional analysis
-Alerting of problems
-Understand bill of materials
Given knowledge of Application Performance Diagnostics (APD) and access APD Wiki, describe APD so that APD is understood,
With emphasis on performing the following tasks:
Describe APD, a solution to help optimize the performance of WebSphere applications.
ITCAM Data Collector for WebSphere:
-The Data Collector can provide diagnostic data in real time via a JMX connection to the Application Performance Diagnostics UI.
-The Data Collector can collect diagnostic data information over a period of time into an offline data file, for subsequent analysis by the Application Performance Diagnostics UI.
Given knowledge of SCAPM V7.7, list the databases for which SCAPM V7.7 includes a monitoring agent so that database monitoring agents included in SCAPM V7.7 are described.
With emphasis on performing the following tasks:
Describe the database monitoring agents included in SCAPM V7.7.
ITM agents:
DB2
Oracle
Microsoft SQL
IBM Performance Management for Applications and Infrastructure:
My SQL
Mongo DB.
Given knowledge of SCAPM V7.7, list the virtual environments for which SCAPM V7.7 includes a monitoring agent so that virtual environment monitoring agents included in SCAPM V7.7 are described.
With emphasis on performing the following tasks:
Virtual environment monitoring agents included in SCAPM V7.7
ITM agents for:
VMware VI
NetApp Storage
Linux Kernel-based Virtual Machines
Network Devices
Given knowledge of SCAPM V7.7, list the resources for which ITCAM for Applications includes a monitoring agent so that resources for which ITCAM for Applications includes a monitoring agent is described.
With emphasis on performing the following tasks:
List the ITCAM for Applications.
DB2
WebSphere
HTTP Servers
J2EE
Lotus Domino
Lotus Sametime
PeopleSoft Enterprise Application Domain
PeopleSoft Enterprise Process Scheduler
SAP
SOA
Sybase ASE
Siebel SRM
WebSphere DataPower
WebSphere Message Broker
WebSphere MQ
WebSphere MQ File Transfer Edition
Configuration agent for WebSphere MQ
Oracle Database
Given knowledge of SCAPM V7.7, list the ITCAM products and agents included with SCAPM V7.7 so that the ITCAM products and agents included with SCAPM V7.7 are understood.
With emphasis on performing the following tasks:
List the ITCAM products included in SCAPM V7.7.
ITCAM for Applications
-DB2 agent
-HTTP Servers, J2EE, and WebSphere Application agents
-Lotus Domino agent
-Lotus Sametime agent
-NetApp Storage agent
-Oracle Database Extended agent
-PeopleSoft Enterprise Application Domain agent
-PeopleSoft Enterprise Application Process Scheduler agent
-SAP agent
-Siebel agent
-SOA agent
-Sybase ASE agent
-VMware VI agent
-WebSphere DataPower Appliance agent
-WebSphere Message Broker Monitoring, WebSphere MQ Monitoring and WebSphere MQ Configuration agents
-WebSphere MQ File Transfer Edition agent
ITCAM for MS Applications
-Active Directory agent
-BizTalk Server agent
-Cluster Server agent
-Exchange Server agent
-Host Integration Server agent
-Hyper-V Server agent
-Internet Information Services agent
-.NET Data Collector
-.NET Framework agent
-Lync Server agent
-SharePoint Server agent
-SQL Server agent
-Network Devices agent
-VMware VI agent
ITCAM for Transactions

Section 2:SCAPM UI

Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe the content and functions available from the Getting Started page of the SCAPM UI so that the user is aware of the content available.
With emphasis on performing the following tasks:
Describe the function of each item on the Getting Started page.
View Application Status:
-Start Now (i.e., open Application Dashboard).
-Watch video.
View end user application response time:
-Watch video.
View transaction details:
-Watch video.
Diagnose application problems:
-Watch video.
View infrastructure status:
-Watch video.
Connect to on-premises event management system:
-Watch video.
Documentation:
-Link to Website.
FAQs:
-Link to Website.
Video gallery:
-Link to Website.
Blogs:
-Link to Website.
Forums:
-Link to Website.
Given access to SCAMP UI, describe how to view data in the SCAPM UI so that a user can navigate the enterprise view.
With emphasis on performing the following tasks:
Log in to SCAPM UI.
Navigate to Application Performance dashboard.
Select �All My Applications’ from the Application widget box.
Select an application.
View data
Select �Show details’.
View data.
Select a component from the group widget.
View data.
Select an instance from the instance widget box.
View data.
Select Components Events.
View data.
Given knowledge of SCAPM V7.7 and the SCAPM UI, describe the content and functions available on the Application Status Overview page of the SCAPM UI so that the user understands the Application Status Overview.
With emphasis on performing the following tasks:
Describe the data provided by each widget on the Application Status Overview page.
Requests and Response Time widget:
-Combination bar chart and line graph displaying data for the past 2 hours
Events Severity Summary widget:
-Number of events in Green (normal), Yellow (alert), and Red (warning) status
-Links to each category of event
Current components status:
-Bar chart, one bar for each resource type
-Each bar links to a resource-specific overview page
Given an understanding of Application and System metrics, choose the appropriate metric value so that the user can drill down into an associated value of a metric
With emphasis on performing the following tasks:
Log in to SCAPM UI.
Choose an application from the “All My Applications” widget.
Choose an item from Users, Transactions, or Components from the “Group” widget.
Choose an appropriate metric, graph, chart or item to see if there is any other metric associated with it.
Given SCAPM UI server running and supported browser to log in, describe how to customize the dashboard so that SCAPM UI dashboard is customized with new layout.
With emphasis on performing the following tasks:
Log in to the SCAPM UI server.
Start Application Dashboard.
Find the component to change.
Find the actions->edit button.
Find the Gear icon.
Arrange widgets as desired.
SCAPM UI provides the following type of widgets:
Bullets
Bullets Chart
ChartF
Grid
HTML table gauge
Sparkline
Status Summary
Save the changes.
Given a basic understanding of the SCAPM V7.7, describe the function of the Transaction Performance Summary group widget so that a user understands the Transaction Performance Summary group widget.
With emphasis on performing the following tasks:
Describe the data provided by each widget on the Transaction Performance Summary page.
Requests by Status:
-Bar chart displaying data for the past 2 hours
-Number of failed requests
-Number of slow requests
-Number of good requests
Average Response Time:
-Line graph displaying data for the past two hours
Transactions – Top 10 [slow requests]:
-Table of response-time data including columns for:
-Transaction name
-Score
-Number of requests
-% of Failed requests
-% of Slow requests
-% of Good requests
-Response time (in ms)
Given an understanding of Application and System metrics,describe the widget metric so that the metric is understood.
With emphasis on performing the following tasks:
Log in to SCAPM UI.
Choose an application from the “All My Applications” widget.
Choose an item such as Users, Transactions, or Components from the “Group” widget.
Examine the widgets boxes to gain knowledge of the metrics.
Given appropriate permissions to change thresholds and having knowledge of SCAPM UI, use change the System Threshold so that the new value is used.
With emphasis on performing the following tasks:
Log in to SCAPM UI.
Find the component to change.
Find the actions->edit button.
Find the Gear icon.
Click the thresholds button.
Change the setting as required.
Check the propagate check box if required.
Save the changes.
Given SCAPM documentation URL, describe how to add a monitored resource to an application so that a monitored resource is added to an application.
With emphasis on performing the following tasks:
In the Applications window of the Application Dashboard, select an application to edit.
In the Groups window, click Components to enter the Components dashboard.
Click Actions in the upper-right corner and select Edit to enter the editing interface. This interface contains a number of widgets that can be edited.
Note: The Edit option is available in the Components dashboard only.
Click Edit to enter the editing mode.
Do the following steps to add a component group widget:
Click the plus sign (+) on the upper right corner of the window.
Select a component type icon from the group of icons that are displayed on the top of the window. Only the group widgets that are available for this component type are displayed.
Select a group widget for the component.
Click Add. The current window is closed and the component group widget is added to the Component Dashboard.
Click the wheel icon in the upper-right corner of the group widget to open the Settings window for that widget.
Click Component to open the Component tab.
Select the component for the desired group widget to display data.
Click Save to save changes
Given knowledge SC APM documentation, describe how to find the definition of a metric for a given component so that a metric can be understood.
With emphasis on performing the following tasks:
Search SCAPM Installation Manuals.
Find Prerequisite Pages in the documentation for which agents are supported.
Search SCAPM user manuals.
Find Metrics value and its meaning.
Given an understanding of the SCAPM UI ,choose an item from the Instance widget box so that the metric value is displayed.
With emphasis on performing the following tasks:
Log in to SCAPM UI.
Choose an application from the “All My Applications” widget box.
Choose “Components” from “Group” widget box.
Choose an item from the “Instances” widget box.
View metric from the given instance.
Given an understanding of the SCAPM UI ,view the End User Transaction data so that it can be determined how end user transactions are performing.
With emphasis on performing the following tasks:
Log in to SCAPM UI.
Choose an application from the “All My Applications” widget box.
Expand the “Transactions” from the “Groups” widget box.
Choose an item from the “End User Transactions” from the Group widget box.
View metric from the End User Transaction data.
Given access to SCAMP UI or the Tivoli Enterprise Portal (TEP), describe how to find historical data so that a user can find historical data.
With emphasis on performing the following tasks:
Log in to SCAPM UI.
Navigate to widgets with statistics:
View historical data.
Log in to the TEP.
Extend the time span of the workspaces to show historical data.
View historical data not displayed in the SCAPM UI.
View time spans not covered in SCAPM UI.
Navigate to Tivoli Common Reporting
Create reports.
Given a basic understanding of the SCAPM V7.7, describe where client, application and transaction groups are configured so that configuration location for the client and transaction groups in the TEP is located.
With emphasis on performing the following tasks:
Describe the location where client, application and transaction groups are configured.
TEP:
-Application Management Configuration Editor
-Clients
-The only default client group is All Clients.
-Applications
-Transactions
Given a basic understanding of the SCAPM V7.7, access diagnostic dashboards so that diagnostic dashboards are available.
With emphasis on performing the following tasks:
Log in to the SCAPM UI.
Access a WebSphere instance for a specific application.
Select the desired application under All My Applications section.
In the Groups area, expand the Components twisty.
Click the relevant WebSphere Application Server.
Click the WebSphere widget in the Status Overview area to the right.
Click an item in the Requests with Slowest Response time widget.
In the Request Instances – [request name] table, look for an item with a value of Yes in the Method Instances column.
Review the Request Context – Request ID [#] table at the lower left.
Return to the same row in the table and click View request sequence at the end of the row.
Click any plus signs to expand the request sequence.
Review the order and depth columns to see the progress of the request.
Review the elements of the request. Some will have a stack trace, but, due to the nature of the event, others may not.
When encountering a request event with a stack trace, click the ? (Help) button for details of how to interpret the trace.
Given SCAPM UI server running and IBM Tivoli Monitoring (ITM) data provider connected at SCAPM UI server, describe data prefetch interval so that data prefetch interval is understood.
With emphasis on performing the following tasks:
Explain what a data prefetch interval is: the sampling interval in which the SCAPM UI server retrieves data from the ITM data provider.
Describe the purpose of data prefetch:
Alerting on problems
Avoid false information
Dashboard quick respond
auto refresh.
Given SCAPM UI server running, ITM products configured and a supported web browser, add data providers as required so that additional data providers are available.
With emphasis on performing the following tasks:
Connect at SCAPM UI server.
Ensure the user has correct role.
Go to configure data providers window to manage ITM data provider information.
Click system configuration icon and select Configure Data Providers.
To Add new data provider with following information:
-Name
-Hostname
-port number
-username
-password
-Description
To Select a data provider:
-Select from a list data provider from one unique TEMS.
Adding multiple data providers will decrease the workload on a single data provider.
Given a basic understanding of the SCAPM V7.7, explain how to find additional detail for events displayed in the SCAPM UI so that additional detail is available.
With emphasis on performing the following tasks:
View Events in the SCAPM UI.
Log in to the SCAPM UI.
Select the desired application.
Select the Events tab in the application dashboard.
Click one of the bars on the Events page.
Click one of the Events.
Note the name of the triggering Situation and the source system.
View Event details in the TEP.
Log into the TEP.
Locate the affected source system.
Locate the affected resource.
Hover over the Situation icon at the upper left of the relevant node.
Select and click the relevant situation from the list for that resource.
Review the results in the Initial Situation Values and Current Situation Values windows.
View event details in OMNIbus if event forwarding is configured.

Section 3:TEP

Given the Tivoli Enterprise Portal (TEP) URL and TEP Login and access to the Situation Event Console, describe where the alerts are in TEP so that the location of the alerts in TEP is known.
With emphasis on performing the following tasks:
Determine TEP URL.
Log in to TEP.
Select the Enterprise node.
Review the Situation Event Console for alerts.
Given access to IBM SmartCloud Application Performance Management (SCAPM) UI, describe where to locate the threshold violation value and the current value so that a user can view current and violation values of a threshold.
With emphasis on performing the following tasks:
Log in to SCAPM UI.
Navigate to Events tab.
Navigate to the resource widget for the event and launch Tivoli Enterprise Portal Server (TEPS) in context.
In TEPS console navigate to the Situation Event Console where it will show threshold violation value and the current value.
Log into the TEP if necessary.
Locate the affected source system.
Locate the affected resource.
Hover over the Situation icon at the upper left of the relevant node.
Select and click the relevant situation from the list for that resource.
Review the results in the Initial Situation Values and Current Situation Values windows.
Given a basic understanding of theSCAPM V7.7, describe the navigator types available in the TEP so that the available navigator types are understood.
With emphasis on performing the following tasks:
The Physical navigator is the default, and is organized by:
Enterprise
-Monitored hosts
-Monitored resources
Logical navigators must be created; none are included out of the box.
Logical navigators can be organized by:
-resource type
-geography
-business division
-other
Configuration:
Configuration navigator items cover things like Global Variables and Auditing that are outside the scope of this exam.
ITCAM for SOA provides service-management information (assumes SOA agent is installed).
Right-click the Services Management folder and select Workspace.
-Group Summary:
-Access to user-created service groups.
-Services management:
-Table displaying service information imported using DLAs
-Operational flows, viewable as:
-Topology
-Table
Given IBM Tivoli Monitoring Infrastructure servers running with TEMS and TEPs, log in to TEP using one of the three methods to connect, select, add or modify any workspace so that the navigation in the TEP were described.
With emphasis on performing the following tasks:
Log in to TEP.
Choose Logical or Physical view.
Select one of defined workspace.
Add, remove, or edit characteristics of workspace views.
Some characteristics are:
Query
Filter
thresholds
configuration
Style
Some view types are:
Table
charts
Bar
Plot
Circular Gauge
Linear Gauge
Topology
Save and test the functionality
Given access to SCAPM UI, describe various transaction tracking topology views so that a user can describe and locate the various transaction tracking topology views.
With emphasis on performing the following tasks:
Log in to TEP.
Select Transaction Reporter workspace.
From the Transaction Reporter workspace, navigate to the various transaction tracking topology workspaces.
Applications
Components
Servers
Transactions
Given knowledge of SCAPM V7.7 and TEP, create a situation so that a situation is created.
With emphasis on performing the following tasks:
Log in to TEP.
Open Situation Editor.
Review predefined situations as situation examples.
Create new situation:
Define the conditions.
Set the sampling interval.
Distribute the situation.
Specify an action.
Write an expert advice.
Forward event to an EIF receiver.
Add an Until modifier.
Correlate situations.
Embed a situation.
Situation overrides for dynamic thresholding.
Create a situation override.
Disable and enable situation overrides.
Model Expression.
Schedule options.

Section 4:SCAPM Agent Objectives and Functionality

Given Knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7, enable data provider for SCAPM UI so data provider for SCAPM UI is enabled.
With emphasis on performing the following tasks:
Start the Manage Tivoli Enterprise Monitoring Services (MTEMS).
Configure Tivoli Enterprise Portal (TEP) server.
Verify that the REST service checkbox is selected.
Save the configuration.
Log in to SCAPM UI.
Select SCAPM UI Settings.
Verify the Data Provider.
Given knowledge of SCAPM V7.7, list the interfaces that can be used to configure SCAPM V7.7 so that interfaces used to configure SCAPM V7.7 are listed.
With emphasis on performing the following tasks:
List the Interfaces used to configure SCAPM V7.7.
command line
MTEMS
TEP
SCAPM UI (WAS Agent method trace and diagnostic dashboards)
Given knowledge of SCAPM V7.7, list the notification options available to SCAPM agents so that notification options available for SCAPM agents are listed.
With emphasis on performing the following tasks:
List the notifications options available.
Event forwarding to IBM Netcool/OMNIbus EIF probe from TEMS.
Event forwarding to IBM Netcool/OMNIbus EIF probe from agents in autonomous mode.
SNMP traps forwarding from agents in autonomous mode.
e-mail alert from agents if SMTP server is available.
Given Knowledge of SCAPM V7.7, Explain how to update application support for SCAPM agents so that a description of application support installation into TEP components is available.
With emphasis on performing the following tasks:
Log in to MTEMS.
Configure Application Support on TEP server.
Stop TEP server agent (CQ).
Install agent support from specific agent media.
Choose support to install:
-Tivoli Enterprise Portal Browser Client Support
-Tivoli Enterprise Portal Desktop Client Support
-Tivoli Enterprise Portal Server Support
Configure TEP server agent (CQ).
Start TEP server agent (CQ).For More Information:http://publib.boulder.ibm.com/infocenter/tivihelp/v61r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.3%2Finstall%2Fagsupp_teps.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v61r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.3%2Finstall%2Fagsupp_teps.htm
Given knowledge of SCAPM V7.7 and SCAPM agents, describe benefits of agentless monitoring so that benefits of agentless monitoring is understood.
With emphasis on performing the following tasks:
Benefits of agentless monitoring:
lightweight OS monitoring
basic situations meant to satisfy simple monitoring needs
speedy implementation
minimum agent deployment
Given knowledge of SCAPM V7.7, list the agents which are used for running synthetic transactions so that descriptions of agents which are used for running synthetic transactions is available.
With emphasis on performing the following tasks:
List the agents for Transaction Response Time:
Web
Robotic
Application Management Console
List the agents for Transaction Tracking:
Collector
Reporter
Given Knowledge of SCAPM V7.7, describe the components used to create run the robotic scripts so that Response Time Monitoring is understood.
With emphasis on performing the following tasks:
Describe the components used to create and run RRT (Robotic Response Time).
Rational Performance Tester to create scripts for testing HTTP/HTTPS transactions
Rational Functional Tester to create scripts for testing JAVA and some native application transactions
Mercury Load Runner
CLI Command
Given knowledge of SCAPM V7.7, explain the transaction filtering provided by the IBM Tivoli Composite Application Manager for Transactions Application Monitoring Configuration Editor so that transaction filtering provided by the ITCAM for Transactions Application Monitoring Configuration Editor is understood.
With emphasis on performing the following tasks:
Filters (transaction definitions) must be created in the Application Monitoring Configuration Editor in the TEP.
Transaction filters gather data assuming:
The instance does not occur during a maintenance window.
The transaction definition is active and running.
The transaction definition filter contains at least one include type filter.
The aggregate for the instance does not contain any name/value pair that matches any exclude type filter.
There is an aggregate name/value pair match for all of the include filters. When the same filter name is repeated multiple times, only one filter needs to match an aggregate name/value pair.

Section 5:Infrastructure

Given knowledge of IBM SmartCloud Application Performance Manager (SCAPM) V7.7, explain the function and features of the Tivoli Enterprise Portal (TEP) server so that the TEP is understood.
With emphasis on performing the following tasks:
Function:
Server for the presentation layer of the SCAPM V7.7 infrastructure.
Configuration location for REST service.
Features:
The portal server database stores information related to the presentation of monitored data at the portal client, including definitions related to users, workspaces ,and views.
Given knowledge of SCAPM V7.7 ,describe the function of Tivoli Enterprise Monitoring Server (TEMS) so that the TEMS is understood.
With emphasis on performing the following tasks:
Describe the functions of Hub Tivoli Enterprise Monitoring Server.
User authentication.
Situations and policy definitions are stored on the hub.
Hub typically handles lot of data when compared with the remote TEMS.
Hub in addition to collecting data from remote TEMS, will also have to supply this data to TEPS.
Heartbeat information from remote TEMS.
SOAP requests from your application.
SOAP requests from TEC.
It is convenient to manage depots from the hub.
Describe the functions of Remote Tivoli Enterprise Monitoring Server (TEMA).
TEMA communication
TEMA heartbeat
If a situation event is configured to run on TEMS, it will run on the remote TEMS.
Historical data collection at TEMS level.
Describe the connection between portal server and TEMS
TEPS is always connected to the Hub TEMS
Given Knowledge of SCAPM V7.7, describe the function of the Summarization and Pruning Agent (SPA) so that the SPA is understood.
With emphasis on performing the following tasks:
SPA configuration:
History Collection Configuration Window
Command Line ( tacmd histconfiguregroups)
SPA functions:
Summarize Historical data, Yearly, Quarterly, Monthly, Weekly, Daily and Hourly
Prune data Yearly, Quarterly, Monthly, Weekly, Daily and Hourly
Retain data by number of days, months or years
Given knowledge of SCAPM V7.7, describe the function of the Warehouse Proxy so that the Warehouse Proxy is understood.
With emphasis on performing the following tasks:
Warehouse Proxy internal components:
Intelligent remote agent communication framework
Work queue
Exporter threads
Functions of Warehouse Proxy internal components:
Collect
Translate
Transmit
Archive data in the Tivoli Data Warehouse
Given knowledge of SCAPM V7.7,describe the function of workflows so that workflows are understood.
With emphasis on performing the following tasks:
A workflow enables the user to design sets of automated system processes to resolve problems.
Describe the workflow editor:
Drag and drop pallet
Include functional widgets and connectors.
Create situations in the Situation Editor that will be avialable to the Workflow Editor.
Describe how activities make up a workflow :
Predecessor
Parallel
Sequential
Available options:
Wait until situation is True
Evaluate a situation now
Take action or Write message
Make a choice
Start stop Situation
Connector
Given knowledge of SCAPM V7.7, describe how DLAs work with SOA agent so that a list of DLAs and how they work with SOA agent is determined.
With emphasis on performing the following tasks:
DLA:
IBM® Tivoli Composite Application Manager for SOA DLA-Discovers application server data from the ITCAM for SOA monitoring agents.
WebSphere® Service Registry and Repository DLA-Discovers the relationships between services, service ports, operations, and port types of web services that are registered in WebSphere Service Registry and Repository.
Business Process Execution Language for Web Services DLA-Discovers the relationships between port types, operations, and business processes based on business processes that are defined in IBM WebSphere Integration Developer and WebSphere Business Modeler. The BPEL DLA is required for detailed graphical visuali
Configure appropriate DLA.
Tivoli Common Object Repository database stores data for:
Services
Service Ports
Service Operations
Service Relationships
Business processes
Display service registry integration data
Given knowledge of SCAPM V7.7, describe Tivoli Common Reporting (TCR) components and their usage so that a TCR is understood.
With emphasis on performing the following tasks:
List TCR Components:
Jazz for Service Management
Cognos
Websphere
DB2 hosting the Cognos Content Store
JDBC Connection to Data Warehouse
Create New Reports:
Data Model development using Cognos Framework Manager
Report development using Cognos Report Studio.
Import BIRT Report Packages.
Manually Import Cognos Report Packages.

Section 6:Performance Tuning and Problem Determination

Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe how to troubleshoot the SCAPM UI so that so that SCAPM UI troubleshooting is understood.
With emphasis on performing the following tasks:
Verify that the data provider is set in the SCAPM UI.
In the SCAPM UI, set the trace level at Actions Trace level.
Start with the Moderate setting.
Alternatively, the trace level can be updated through the /opt/IBM/APMUI/config
Recreate the problem
Send screen shots of the problem including screen shots of the SCAPM UI and all errors.
Use the pdcollector tool to create the apm_pdcollector jar file:
This tool is located in
– /opt/IBM/APMUI/tools/ directory on LINUX
-C:\Program Files\IBM\APMUI\tools directory on Windows
Run the prereq scanner found at Windows: C:\Program Files\IBM\APMUI\usr\servers\apmui\apps\customcfg\dataProviderVer.bat
Given knowledge of SCAPM V7.7, describe how to troubleshoot the Tivoli Enterprise Portal (TEP) so that TEP troubleshooting is understood.
With emphasis on performing the following tasks:
Review IBM Tivoli Monitoring (ITM) Troubleshooting Guide.
Review technotes for APM.
Review the log files for the TEP.
Given knowledge of SCAPM V7.7 and ITM troubleshooting tools, explain the problem resolution steps for troubleshooting agents so that agent troubleshooting is understood.
With emphasis on performing the following tasks:
Set necessary trace parameters.
Collect trace log files from failing agent.
Collect environment versions and patch level.
Collect version numbers of Tivoli monitoring agents.
Collect screen capture of incorrect output.
Collect core dump files on Unix or Linux systems.
Use CLI tacmd pdcollect to gather pdcollect information from remote agents.
Given Knowledge of SCAPM V7.7, describe how to troubleshoot the ITM infrastructure so that general troubleshooting steps for the ITM infrastructure are understood.
With emphasis on performing the following tasks:
Infrastructure Components of ITM:
Installation
Upgrading
Configuration
Connectivity
TEP
TEP server
Tivoli Enterprise Monitoring Server
Tivoli Authorization Policy Server
Tivoli Enterprise Monitoring Automation Server
Tivoli Enterprise Monitoring Agent deployment
Tivoli Data WarehouseDatabases
Command-Line Interface
Event synchronization
Infrastructure Management Dashboards for Servers
Performance Analyzer
Auditing facility
Tivoli Common Reporting
Search IBM Support Portal – http://ibm.com, select support and downloads- > Technical Support, enter searches into Quick Find or Search Support Fields.
Common Problem Solving Tools to collect information:
ITMSuper Tools
pdcollect tool
IBM Support Assistant
snapcore command
RAS1 Traces:
Available on the Tivoli Enterprise Monitoring Server, the Tivoli Entrprise Protal and the monitoring agent
Syntax
Follow the RAS1 syntax for setting traces in your environment file. KBB_RAS1= global_class (COMP: component_type) (ENTRY: entry_point) (UNIT: unit_name, class)Full Details: http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.2.3fp1%2Ftrouble%2Ftools_tracesyntax_trouble.htm

 

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